We were pleased to have Denyse Drummond-Dunn as our guest speaker. Denyse is a management consultant who lives in Switzerland but spends a lot of time working with a number of US companies on how to ensure they are focusing on the customer. 
Denyse is CEO of C3 Centricity, a new age marketing consultant with a global career spanning over 30yrs in Nestle, PMI & Gillette. Her creativity, technical expertise & cultural sensitivity, together with an innate intuition provides an uncommon advantage for her clients. Through C3Centricity she now helps organizations adopt a customer first strategy, proven to grow a business 7x faster & 60% more profitably. Denyse’s book “Winning Customer Centricity” is claimed a “must-read for today’s & tomorrow’s marketeers” by Paul Polman, Unilever’s former CEO.
Click Here to see her presentation is attached. Get great tips on choosing, understanding & engaging your customers, consumers, clients; sign up at: http://www.c3centricity.com/blog/.